Wipro Infotech in Chennai is looking for IT Sevice Desk Engineer From 2011 Passouts & 2012 Freshers B.E-B.Tech-M.Tech CSE, B.Sc, BCA,MCA
Wipro Infotech in Chennai is looking for IT Sevice Desk Engineer From 2011 Passouts & 2012 Freshers B.E-B.Tech-M.Tech CSE, B.Sc, BCA,MCA.
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Company Profile: Wipro Infotech is the IT Services, Solutions & Products division of
the Wipro Limited. For the year ended March 31, 2008, Wipro Infotech
recorded Revenues of Rs 37.46 billion, representing a growth of 51% YoY.
PBIT grew by 46% YoY to Rs 3.12 billion. Services business contributed
33 % to total Revenues and grew by 47% YoY.With over two decades of
experience, Wipro has stamped its presence on the Indian market and
leads the Indian IT industry. Headquartered at Bangalore, our business
spans India, Asia Pacific and the Middle East. By collaborating with
Wipro, organizations garner the power of tried and tested frameworks,
strong domain knowledge, a large pool of certified technology
specialists and best of breed alliances. We bring to market tailor-made,
industry specific solutions that help meet your business challenges
while increasing operational efficiency. We have leveraged our
two-decade old expertise and experience in meeting the IT needs of
enterprises that enables us to offer comprehensive IT solutions that
encompass best-of-breed products, best-practice IT services and
best-in-class enterprise solutions. We help architect, implement and
manage the entire IT lifecycle of our customers through a complete
portfolio of IT Services. Our services are backed by over two decades of
experience handling complex integration projects in India and abroad.
Multi-platform expertise, extensive reach and tested delivery mechanisms
help us deliver reliable, high-quality, cost-effective IT services. Our
IT services are crowned by in-depth Consulting Skills that are
reinforced by a keen understanding of the key role that technology plays
in enabling business. The Consulting portfolio includes Strategic
Consulting Services, IT Governance & Optimization Consulting,
Process Consulting, Business Continuity and Risk management
Consulting.At Wipro, we offer you a work environment that quenches your
thirst for knowledge while helping you nurture your career ambitions.
You get to traverse a path that is strewn with values, performance,
learning, innovation, quality, camaraderie, career growth - all those
facets of work life that you cherish the most.Please visit
www.wipro.co.in for more details on the company
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Company & HR Contact Details:
| See "Link To Apply" Below. |
Salary Offered & Branches Allowed:
| INR 1,00,000 - 3,00,000 P.A (UG - B.Sc - Any Specialization, Diploma - Any Specialization, B.Com - Commerce, B.A - Any Specialization, B.B.A - Management, BCA - Computers) AND (PG - Other) |
Passing Out Year:
| 2011-2012 |
Eligibility Criteria:
| No % Criteria Mentioned. |
Key Skills/Job Profile:
| Service Desk./ To provide 1st line technical support; answering support queries via phone, email, Chat and Web To maintain a high degree of customer service for all support queries and adhere to all service management principles. To take ownership of user problems and be proactive when dealing with user issues. Logging / verifying customer details Identifying the issue and categorizing / prioritize the incident Creating a ticket in CRM tool Referring KB for workaround / resolution and attempting resolution Strong interpersonal skills are a prerequisite. Ability to work effectively in a dispersed team and individually. Ticket re-assignment to L2 if ticket unresolved by L1 (where ever applicable) Ticket reassignment to PRG's if ticket unresolved by L1 (where ever applicable) Routing / Chasing of tickets with other PRG's Recording trend of calls and identifying outages proactively Callbacks for customer not reachable cases & customer request Identifying the trend of calls / tickets and highlighting it to L2 / TL as applicable for outage confirmation Creating child tickets and tagging them with problem ticket Callback the user and confirm resolution (where ever applicable) |
| Link To Apply: | Apply To Wipro Infotech Job Here: |