Compariosn Between KPO & BPO
What is KPO ? Why KPO Employees Get More Salary Than BPO ?
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BPO (Business Process Outsourcing) KPO (Knowledge Process Outsourcing) :
BPO: The main goal of BPO was to let firms concentrate on their "core business" means if a company is selling an internet connection then it would mainly concentrate on manufacturing of devices required to give internet service to users , but if they require after sales support, handling and retaining customers then they can take services of BPO companies and hence they won’t lose their concentration from their core job i.e., manufacturing of devices required to give internet service., No all other task apart from this will be handled by the BPO company.
KPO: KPO we can say intelligent and brainy brother of BPO because it requires in-depth analysis and perspective. Some of these tasks include legal work, research and development, web content, design, and many others.
Point Wise Study Between BPO & KPO:
1. KPO demands advanced and expertise skills on part of its employees.
2. BPO Functional Areas:
a. Data processing
b. Basic data entry
c. Setting up of a bank account
d. Department Outsourcing
e. Provides technical support
f. Provides email support to its customers
3. KPO Functional Areas:
e. Promotional efficiency tracking at micro-market level
f. Category/brand performance measurement, tracking and control at i. Primary, secondary and web-based market research
j. Monetization, predictive analysis and portfolio management of intellectual property and patents
k. Analytics and optimization algorithm R&D for ISVs in enterprise application areas such as, SCM, SRM, ERP, CRM, MR, BI, BPM
4. KPO unlike BPO is not just restricted to information technology. It specializes in various other challenging sectors namely business research, Clinical research, Intellectual property research etc.
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