WRENCH Solutions Freshers Recruitment 2011- For Core Branches
Career With WRENCH Solutions As Graduate Engineer Support.
Job Description:
- To make the customer happy/satisfied with your support.
- To provide functional support; answering support queries vis phone, email and online meeting and chat.
- To understand site specific requirements from sites which are handed over to support. Create RS for such requirements and manage release of necessary builds.
- To take ownership of user problems and be proactive when dealing with user issues.
- To log all calls on the call logging system.
- To document (keep log) all the work done with a unique number (SCRN)
- To maintain a high degree of customer service for all support queries and adhere to all service management principle and service level agreements.
- Respond to issue from clients and help them by resolving the issues within SLA.
- Provide necessary training and advice to the customers.
- To simulate technical as well as functional bugs and provide solutions by planning service packs (within SLA) with help from the technical coordinators.
- Daily reports to reporting officer.
- To create requirement specification if needed.
Eligibility Criteria:
Link To Apply:Job In Bangalore For Mechanical Students
- Graduation in B Tech/ BE (Mechanical / Civil/ Automobile) /B.Sc
- Good verbal & written communication.
- Good problem solving skills
- Should have understanding of ERP/PLM.
- Understanding customer requirement.
- Willing to travel to client site.
Link To Apply:Job In Bangalore For Mechanical Students